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TERMS OF SERVICE

Last Updated: August 15, 2014

Welcome to Advlo

This agreement sets forth the terms and conditions between Advlo Inc. and users who use “Our” services to purchase “Adventure” tours and travel services (“You”) from individuals who provide adventure tours and travel related services (“Hosts”).

You must read the Agreement before using www.advlo.com (the “Site”) and booking an adventure tour. Use of the Site constitutes an agreement to all terms and conditions in this Agreement and you warrant that you understand, agree to and accept all terms and conditions contained within this Agreement.

Terms of Service Modification

  • Continued use of our Services after the modification date constitutes your acceptance of the new Terms of Service
  • Through an email notification, by updating this page and the “Updated By” date or through other reasonable means, Advlo will notify you of any updates to the Terms of Service. Ten (10) days after they are posted, the changes will become effective; except changes addressing new functions of the Services or changes made for legal reasons will be effective immediately.

You will be subject to additional terms such as the Privacy Policy

ACCESS AND USE OF THE SERVICE

  • Description of “Services”
    • The Service: an online platform that provides a connection between Hosts who have unique knowledge of an “Adventure” with a particular travel destination or activity (“Hosts”) and Travelers seeking to receive services related to such destinations and activities (“Travelers”).
    • “Hosts” can lead Adventures. Through the Services, Hosts have the ability to create a profile (“Profile”) that provides information about the Host’s knowledge and Adventure offerings, and, by doing so, make themselves available to Traveler “Requests” (Traveler-created forms or messages inquiring about a Host’s services) at a particular destination (each such service, an “Adventure”). Travelers may select Hosts (or may Request that Advlo attempt to connect them to a Host based on their specifications) to provide the Traveler with an Adventure.
  • Platform Nature of the Services
    • Advlo is not an operator of tours, activities or adventures, nor is it a provider of tours or activities, and Advlo does not own, sell, resell, furnish, provide, manage and/or control any transportation or tour services.
    • Advlo’s responsibilities are limitied to:
      • Facilitating the availability of the Services
      • Serving as the limited agent of each Host for the purpose of accepting payments from Travelers on behalf of the Host
    • You understand and agree that Advlo is not a party to any agreements entered into between hosts and travelers, nor is Advlo an agent or insurer. The services are intended to be used to facilitate the connections between hosts and travelers. Advlo cannot and does not control the content contained in any profiles and the condition, legality or suitability of any adventures. Advlo has no control over the conduct of Hosts, Travelers and other users of the Services or any adventures, and disclaims all liability in this regard. Accordingly, the planning or partaking of any adventures are at the Host’s and/or Traveler’s own risk.

YOUR REGISTRATION OBLIGATIONS

  • In order to access and use certain features of the Service you may be required to register with Advlo. By registering for the Service, you agree to provide and maintain accurate and current information about yourself as prompted by the Service’s registration form.
    • The data associated with your account and registration (along with other information about you) are governed by our Privacy Policy.
    • If you are under the age of 13, you are not authorized to use Our Service, with or without registering with Advlo.
    • If you are under the age of 18, you are permitted to use the Services, with or without registering, only with the approval of your parent or legal guardian.

  • MEMBER ACCOUNT, PASSWORD AND SECURITY
    • As a User, you are responsible for the confidentiality of your account and password. Additionally, you’re responsible for all activities that occur under your account and password.
    • You agree to:
      • Contact Advlo immediately following any breach of security or any unauthorized use of your account or password.
      • Make sure to sign out of your account at the conclusion of each session when accessing the Service.
    • Advlo will not be liable for any loss or damage arising from your failure to comply with this Section

  • MODIFICATIONS TO SERVICE
    • Advlo reserves the right to revisions or discontinuations of the Services (or any part thereof), temporarily or permanently, with or without notice.
    • You agree that Advlo will not be liable to you or to any third party for any modification suspension or discontinuance of the Service.

  • GENERAL PRACTICES REGARDING USE AND STORAGE
    • Advlo reserves the right to establish general practices and limits concerning the uses of the Service, without limitation. Such limits include, but are not limited to: Maximum amount of time that data or other content will be retained on Advlo’s servers and Maximum storage space that will be allotted to a user on Our behalf.
    • You agree that Advlo has no liability or responsibility for the deletion or failure to store any data or other content maintained or uploaded by the Service.
    • If an account is inactive for an extended period of time, Advlo reserves that right to terminate or take other appropriate action on the account.
    • You acknowledge that Advlo reserves the right to modify these general practices and limits at any time, in its sole discretion, with or without notice.
  • HOST OBLIGATIONS
    • As a Host, you must create a Profile that showcases your Adventures, basic information and skill (to illustrate the types of Adventures you can lead and help Travelers plan).
    • Profiles will be made publically available via the Services and all other “Users” (Travelers and Hosts) will be able to access the information posted as well as contact you through the Site.
    • You agree that you are responsible for the information and content shown on your Profile and Adventure pages. You also acknowledge that you are responsible for the acts and omissions of any individuals who are present during the Adventure at your request or invitation, excluding the Traveler (and the individuals the Travelers invites to the Adventure, if applicable).
    • You agree to comply with the Advlo Host Guidelines, available at http://www.advlo.com/adventures/info
    • You acknowledge and agree that Advlo is not an insurer nor do We act as a contracting agent for Adventures for you as a Host.
    • In the event of a Traveler requesting your services for an Adventure and participates in your Adventure, Advlo is not a party and any agreement you enter into with such Traveler is between you and the Traveler.
    • Aside from the previous limitations, Advlo serves as your limited authorized agent:
      • For the purpose of accepting payments from Travelers on your behalf, and is responsible for transmitting such payments to you, subject to these Terms of Service
    • As a Host, you are responsible for all other bookings, including without limitation: on-the-ground arrangements, restaurants, accommodations or similar bookings.
    • You represent and warrant that your Profile and your planning of and/or guidance on any Adventure:
      • Will not breach any agreements you have entered into with any third parties (such as any agreements with or rules of employers or local tourism agencies)
      • Will (a) be in compliance with all applicable laws, tax requirements, and rules and regulations that may apply to any such Adventure, including, but not limited to, tourism, tour guide licensing laws, and other laws governing events and tours of public spaces and other venues and (b) not conflict with the rights of third parties.
    • Please note that Advlo assumes no responsibility for any Host’s or Traveler’s compliance with any applicable laws, rules and regulations.
    • Advlo reserves the right to terminate or disable access to any Profile for any reason, including Profiles that Advlo, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Services, at any time and without any prior notice.
    • Advlo recommends that Hosts and Travelers obtain appropriate insurance for their Adventures.
    • Advlo recommends that you review any insurance policy that you may have for your Adventure in great detail, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Travelers (and the individuals the Traveler invites to the Adventure, if applicable) while participating in you Adventure.
  • NO ENDORSEMENT
    • Advlo does not endorse any Adventures.
    • Advlo does not attempt to confirm or not confirm, any user’s alleged identity.
    • As a User of Our Services, you are responsible for determining and confirming the identity and suitability of others who you contact via the Services.
    • Advlo is not, and will not be responsible for any damage or harm, which results from your interactions with other Advlo Users.
    • By using Advlo’s Services, you agree that any liability or legal remedy that you seek to obtain for actions or omissions of other users or other third parties will be limited to a claim against the particular user or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Advlo with respect to such actions or omissions.
    • Regarding any bookings you have made or Adventure details, we encourage you to communicate directly with other users via the Services.
    • This limitation shall not apply to any claim by a Host against Advlo regarding:
      • The remittance of payments received from a Traveler by Advlo on behalf of a Host or
      • The failure of Advlo to book an Advlo Booking for which the Traveler provided accurate booking information, which instead shall be subject to the limitations described in the section below entitled “Limitation of Liability”.
  • CONDITIONS OF USE
    • BOOKINGS AND FINANCIAL TERMS FOR HOSTS:
      • HOSTS: (Users who lead Adventures) If a Traveler sends a requested time for your Adventure via the Services, you are required to either accept or decline the request within 48 hours, as determined by Advlo in its sole discretion, or the booking request will be automatically cancelled.
      • If you are unable to confirm or decline a booking of an Adventure within the specified time period, any amounts collected by Advlo will be refunded to the appropriate Traveler’s credit card and pre-authorization of such credit card will be released.
      • Future clause: If a Host fails to accept or decline a request in three separate instances, their account will be deactivated.
      • You may be able to create an Adventure that is pre-scheduled for specific times and dates, where the Traveler’s booking may be automatically confirmed (“Instant Bookings”). When a booking is requested via the Services, we may share with you the first and last name of the Traveler who has requested the booking and a link to the Traveler’s Advlo Profile Page.

FEE STRUCTURE

  • In exchange for providing the Services, Advlo retains a portion of the ADVENTURE COST (defined below) of each Adventure (HOST FEE).
  • As a Customer, you agree to pay the amount posted by the Host (Adventure Cost) from whom you have chosen to purchase an Adventure (in addition to a Service Fee).
  • As a Host, posting a listing is free, but you agree to pay Advlo our then-current service commission for each purchase made by a Customer.
    • Advlo’s Fees Policy, which is subject to change at our discretion. Changes to the Fees Policy and the fees for Advlo’s Services are effective after Advlo provides you notice by posting the changes on the Site.
    • Each Customer will be solely responsible for any payments due to the Host, and the Host will be solely responsible for providing the Adventure to the Customer.
    • Under no circumstances will Advlo be liable to a Host for payment for any Adventures ordered by a Customer or liable to a Customer to provide any Adventures.
  • TRAVELER FEE TERMS
    • If you purchase an Adventure, you will be asked to provide your credit card information. Your card will not be charged the Total Booking Cost (Adventure Cost plus the Service Fee) until the Host confirms the booking request. If you book an “Instant Booking” time, you will be charged the “Total Booking Cost” automatically .
    • Advlo charges a fee to Travelers as a percentage of applicable Adventure Costs, which is the “Service Fee”.
      • The Service Fee will be automatically added to the Adventure Cost to make the “Total Booking Cost” upon checkout.
    • Advlo will collect the Total Booking Cost at the time of booking confirmation (i.e. when the Hosts confirms the Adventure Request or an Instant Booking is booked)
  • HOST FEE TERMS
    • There are no fees to upload an Adventure. However, when an Adventure a Host posted gets booked and the Traveler’s credit card charged, Advlo automatically retains the current Host Fee.
    • The dollar amount displayed in an Adventure Page (Adventure Cost) includes the Host Payment (Adventure Cost less the Host Fee) and the Host Fee.
      • Please note that it is the Host and not Advlo who determines the Adventure Cost.
    • Advlo will send the Host the Host Payment amount within 48 hours of the Adventure’s completion (except in the event where a is due refund).
    • Please note that Advlo will not be responsible for delays in payments, where times can vary based on the location, currency, bank, etc.

CANCELLATIONS AND REFUNDS

  • These Terms and Conditions define the Advlo Traveler Refund Policies, which is available to Travelers who book and pay for an Adventure listed by a Host through the Advlo platform (the “Site”) and suffer a Travel Problem.
  • Travel Problems: A “Travel Problem” means that any of the following scenarios took place:
    • The Host of the Adventure:
      • Canceled a trip reservation within 48 hours of the scheduled Adventure start time.
      • Failed to arrive at the designated meeting location within 30 minutes of the scheduled Adventure start time.
      • Failed to provide the Traveler with the reasonability to access the Adventure (i.e. by allowing the Traveler access to the space in which the Adventure will take place, if applicable).
    • The description of the Adventure on the Adventure Page on the Site is materially inaccurate with regards to the:
      • Duration of the Adventure
      • Content (including but not limited to the stated activities or points of interest, as applicable), or
      • Physical location of the Adventure
      • General safety and conditions that would be reasonably expected, given the nature of the particular Adventure, at Advlo’s discretion.
  • TRAVELER REFUND POLICY
    • Travelers who suffer a Travel Problem will receive, at our discretion, either:
      • A refund of the Total Booking Cost, at our discretion and based on the extent of the Travel Problem
      • A reasonably comparable Adventure (in terms of content and quality) based on availability and our determination.
        • If the alternative Adventure is a higher price than the previous, you may be responsible for any difference in price.
        • If the alternative Adventure is a lower price than the previous, you may be entitled to a partial refund to make up for the difference in prices.
      • All refunds and determinations of Advlo are final and binding.
  • CLAIMING A TRAVEL PROBLEM
    • Only Travelers, who meet the following requirements, can submit Travel Problem Claims to support@advlo.com:
      • You must contact Advlo via email or telephone and provide us with the Travel Problem claim within 24 hours of the Adventure’s conclusion (based on the specified duration time on the Adventure’s Page).
      • You must not have, directly or indirectly, caused the Travel Problem (through your action, omission or negligence).
      • You must have used reasonable efforts to prevent or solve the issues of the Travel Problem directly with the Host (with evidence to confirm this) before making a claim to Advlo.
  • CANCELATION DUE TO OUTSIDE FACTORS
    • Certain Adventures may depend on factors outside the control of either parties, such as weather (“Outside Factors”). The Host has the discretion as to whether Outside Factors will prevent the Adventure from taking place. As a Host, if you need to cancel an Adventure due to Outside Factors, you are required to contact the Traveler and Advlo (support@advlo.com) as early as possible. Subject to the Traveler’s consent, the Host and the Traveler may choose to reschedule the Adventure for another time or date. If the Adventure cannot be rescheduled, the Traveler should contact Advlo so we may assist in finding a replacement Adventure. To clarify, in the event the alternative Adventure is of a higher price of the previous, you may be responsible for any difference in price. If the alternative Adventure is of a lower price than the previous, you may be entitled to a partial refund for the difference. If you have contacted Advlo as a Traveler and Advlo is unable to find you a replacement Adventure, Advlo may refund the Total Booking Fee for such booking to the applicable Traveler within a commercially reasonable time of the cancellation.

QUALITY STANDARDS

  • As a Host, it is your responsibility to make certain that the Adventures you post on the Site meet and maintain the minimum quality standards in terms of the descriptions on the site, health and safety standards, as well as prevent any Travel Problems. Throughout the Adventure, Hosts should be available in order to attempt to remedy, in good faith, or resolve Travel Problems.
  • If you are a Host, and if (a) Advlo determines that a Traveler has suffered a Travel Problem related to an Adventure posted by you and (b) Advlo either refunds or reimburses that Traveler any amount up to the amount paid by the Traveler (Total Booking Cost) through the Site for the Adventure or provides an alternative Adventure to the Traveler, you agree to reimburse Advlo up to the Total Booking Cost within 30 days of Advlo’s request. All determinations of Advlo with respect to the Traveler Refund Policy, including without limitation the size of any refund to the Traveler, shall be final and binding on the Travelers and Hosts. You also agree that in order for you to reimburse Advlo up to the amount paid by Advlo, Advlo may off-set or reduce any amounts owed by Advlo to you by this amount. If the Traveler is rescheduled to an alternative Adventure, you may lose part or all of the Host Payment for the booking and you may be responsible for reasonable additional costs incurred to reschedule the Traveler to the alternative Adventure.
  • The rights of the Traveler under the Traveler Refund Policy supersede the cancellations policies that otherwise apply to a particular Adventure. If you dispute the Travel Problem, you may notify us in writing at support@advlo.com or via telephone in order to provide us with information (including evidence) disputing the claims regarding the Travel Problem. In order to dispute the claim, you must have used reasonable and good faith efforts to try to remedy the Travel Problem with the Traveler prior to disputing the Travel Problem claim (and you must provide evidence of doing so). You agree that all determination of Advlo with respect to the Travel Problem shall be final and binding on the Travelers and Hosts regardless of your submission of a dispute against such Travel Problem.
  • In the event of one or more Travel Problems being related to one Host, Advlo, in its discretion, may elect to take additional actions. These actions include, but are not limited to, terminating or suspending the Host’s account, canceling future bookings, suspending or removing the the Adventure Page(s) or imposing penalties or fees for the administrative burden associated with the Travel Problems.

GENERAL PROVISIONS

  • NO ISSURANCE/NO ASSIGNMENT
    • The Traveler Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Traveler, and the Traveler has not paid any premium in respect of the Traveler Refund Policy. The benefits provided under this Traveler Refund Policy are not assignable or transferable by you.
  • MODIFICATION OR TERMINATION
    • Advlo reserves the right to modify or terminate this Traveler Refund Policy, at any time, in its sole discretion, and without prior notice. If Advlo modifies this Traveler Refund Policy, we will post the modification on the Site or provide you with notice of the modification and Advlo will continue to process all claims for Travel Problems made prior to the effective date of the modification.
  • ENTIRE AGREEMENT AND DEFINITIONS
    • This Traveler Refund Policy constitutes the entire and exclusive understanding and agreement between Advlo and you regarding the Traveler Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between Advlo and you regarding the Traveler Refund Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Advlo Terms of Service. Controlling Law. This Traveler Refund Policy will be interpreted in accordance with the laws of the State of Colorado and the United States of America, without regard to its conflict-of-law provisions.
  • LIMITATION OF LIABILITY
    • IN NO EVENT WILL ADVLO’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS ADVLO POLICY TERMS, EXCEED THE AMOUNT OF THE TOTAL BOOKING FEES COLLECTED BY ADVLO FROM THE TRAVELER. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE AND AGREE THAT, BY POSTING A LISTING OR BOOKING AN ADVENTURE OR OTHERWISE USING THE SITE, SERVICES AS A HOST OR TRAVELER, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE POLICY TERMS.

TAXES

  • You understand and agree that you are solely responsible for determining your applicable tax reporting requirements in consultation with your tax advisors. Advlo cannot and does not offer tax-related advice to any users of the Services. Additionally, please note that each Host is responsible for determining local indirect taxes including any applicable taxes to be collected or obligations relating to applicable taxes.

USER CONDUCT

  • You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“Content”) that you upload, post, publish, display, email or otherwise use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Advlo. Advlo reserves the right to investigate and take appropriate legal action against anyone who, in Advlo’s sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:
    • Email or otherwise upload any content that (a) infringes any intellectual property or other proprietary rights of any party; (b) you do not have a right to upload under any law or under contractual or fiduciary relationships; (c) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (d) poses or creates a privacy or security risk to any person; (e) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (f) is unlawful, harmful, threatening, abusive, harassing, tortuous, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (g) in the sole judgment of Advlo, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Advlo or its users to any harm or liability of any type.
    • Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; or
    • Violate any applicable local, state, national or international law, or any regulations having the force of law;
    • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
    • Solicit personal information from anyone under the age of 18;
    • Harvest or collect email addresses or other contact information of other users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
    • Advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
    • Further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
    • Obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service;
    • Offer, as a Host, any Adventures that you do not yourself have permission to provide (without limiting the foregoing, you will not list Adventures as a Host if you are serving in the capacity of an agent for a third party);
    • Offer, as a Host, any Adventure that may not be provided pursuant to the terms and conditions of an agreement with a third party;
    • Contact a Host for any purpose other than asking a question related to a booking, such Host’s Adventures or Profiles;
    • Contact a Traveler for any purpose other than asking a question related to a booking or such Traveler’s use of the Services;
    • When acting as a Traveler or otherwise, recruit or otherwise solicit any Host or other user of the Services to join third party services or websites that are competitive to Advlo, without Advlo’s prior written approval;
    • Use the Services to find a Host or Traveler and then complete a booking of an Adventure transaction independent of the Services, whether or not you do so in order to circumvent the obligation to pay any Service Fees related to Advlo’s provision of the Services; or
    • As a Host, submit any Profile or Adventure with a false or misleading price information.

SPECIAL NOTICE FOR INTERNATIONAL USE

  • Software available in connection with the Service and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Service, including as it concerns online conduct and acceptable content.

COMMERCIAL USE

  • Unless otherwise expressly authorized herein or in the Service, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service. The Service is for your personal use.

INTELLECTUAL PROPERTY RIGHTS

  • SERVICE CONTENT, SOFTWARE AND TRADEMARKS:
    • You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Advlo, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith is the property of Advlo, our affiliates and our partners (the “Software”). You agree not to cop, modify, create derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by Advlo.
    • The Advlo name and logos are trademarks and service marks of Advlo (collectively the “Advlo Trademarks”). Other Advlo, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Advlo. Nothing in the Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Advlo Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of Advlo Trademarks will inure to our exclusive benefit.
  • THIRD PARTY MATERIAL
    • Under no circumstances will Advlo be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that Advlo does not have a duty to pre-screen content, but that Advlo and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, Advlo and its designees will have the right to remove any content that violates these Terms of Service or is deemed by Advlo, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
  • USE CONTENT TRANSMITTED THROUGH THE SERVICE
    • With respect to the content or other materials you upload through the Service or share with other users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyright and rights of publicity contained therein. By uploading any User Content you hereby grant and will grant Advlo and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sub-licensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Service or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed.
    • You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Service (“Submissions”), provided by you to Advlo are non-confidential and Advlo will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
    • You acknowledge and agree that Advlo may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Advlo, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  • THIRD PARTY WEBSITES
    • The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. Advlo has no control over such sites and resources and Advlo is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that Advlo will not be responsible for liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, event, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that Advlo is not liable for any loss or claim that you may have against any such third party.
  • SOCIAL NETWORKING SERVICES
    • You may enable or log in to the Service via various online third party services, such as social media and social networking services like Facebook or Twitter (“Social Networking Services”). By logging in or directly integrating these Social Networking Services into the Service, we make your experience with our site more efficient and personalized. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Social Networking Services on the websites of their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating these Social Networking Services and Advlo’s use, storage and disclosure of information related to you and your use of such services within Advlo (including your friend lists and the like), please see our Privacy Policy. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and Advlo shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.
    • In addition, Advlo is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, Advlo is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. Advlo enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.
  • INDEMNITY AND RELEASE
    • You agree to release, indemnify and hold Advlo and its affiliates and their officers, employees, directors and agent harmless from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, you connection to the Service, your violation of these Terms of Service or your violation of any rights of another.

DISCLAIMER OF WARRANTIES

  • YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. ADVLO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
  • ADVLO MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.

LIMITATION OF LIABILITY

  • YOU EXPRESSLY UNDERSTAND AND AGREE THAT ADVLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ADVLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL ADVLO’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID ADVLO IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
  • SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

ARBITRATION

  • At Advlo’s or your election, all disputes, claims, or controversies arising out of or relating to the Terms of Service or the Service that are not resolved by mutual agreement may be resolved by binding arbitration to be conducted before JAMS, or its successor. Unless otherwise agreed by the parties, arbitration will be held in Denver, Colorado before a single arbitrator mutually agreed upon by the parties, or if the parties cannot mutually agree, a single arbitrator appointed by JAMS, and will be conducted in accordance with the rules and regulations promulgated by JAMS unless specifically modified in the Terms of Service. The arbitration must commence within forty-five (45) days of the date on which a written demand for arbitration is filed by either party. The arbitrator’s decision and award will be made and delivered within sixty (60) days of the conclusion of the arbitration and within six (6) months of the selection of the arbitrator. The arbitrator will not have the power to award damages in excess of the limitation on actual compensatory, direct damages set forth in the Terms of Service and may not multiply actual damages or award punitive damages or any other damages that are specifically excluded under the Terms of Service, and each party hereby irrevocably waives any claim to such damages. The arbitrator may, in his or her discretion, assess costs and expenses (including the reasonable legal fees and expenses of the prevailing part) against any party to a proceeding. Any party refusing to comply with an order of the arbitrators will be liable for costs and expenses, including attorneys’ fees, incurred by the other party in enforcing the award. Notwithstanding the foregoing, in the case of temporary or preliminary injunctive relief, any party may proceed in court without prior arbitration for the purpose of avoiding immediate and irreparable harm. The provisions of this arbitration section will be enforceable in any court of competent jurisdiction.

TERMINATION

  • You agree that Advlo, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if Advlo believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Advlo may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Advlo may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that Advlo will not be liable to you or any third party for any termination of your access to the Service.

USER DISPUTES

  • You agree that you are solely responsible for your interactions with any other user in connection with the Service and Advlo will have no liability or responsibility with respect thereto. Advlo reserves the right, but has no obligation, to become involved in any way with disputes between you and any other user of the Service.

GENERAL

  • These Terms of Service constitute the entire agreement between you and Advlo and govern your use of the Service, superseding any prior agreements between you and Advlo with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third-party services, third-party content or third-party software. These Terms of Service will be governed by the laws of the State of Colorado without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and Advlo agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Denver County, Colorado. The failure of Advlo to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign this Terms of Service without the prior written consent of Advlo, but Advlo may assign or transfer this Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.

YOUR PRIVACY

  • At Advlo, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.

QUESTIONS? CONCERNS? SUGGESTIONS?

  • Please reach out to us at support@advlo.com to report any violations of these Terms of Service or to ask any questions regarding these Terms of Service.

PRIVACY POLICY

Last Updated: August 15, 2014

Advlo Inc. (“Advlo, “we” or “us”) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure or personal information we receive from users of www.advlo.com (the “Site”) or through the Service. This Privacy Policy applies only to information that you provide to us through the Service. We reserve the right to update or modify this Privacy Policy. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your Advlo Account) or by means of a notice via the Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Unless otherwise defined in the Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service (at www.advlo.com).

As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

INTERNATIONAL TRANSFER

Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Advlo transfers personal information to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

INFORMATION COLLECTION AND USE

Our primary goals in collecting information are to provide and improve our Site, services, features and content (collectively, the “Service”), to administer your use of the Service and to enable users to enjoy and easily navigate the Service.

PERSONALLY IDENTIFIABLE INFORMATION

When your register with Advlo through the Service and become a User and when you choose to become a Host, post an Adventure or book an Adventure we will ask you for personally identifiable information. This refers to information about you that can be used to contract or identify you (“Identity Information”). Identity Information includes, but is not limited to, your e-mail address, name, home postal address, bank information, but does not include your credit card number or billing information. In order to process some of your transactions through the Service, we may also ask for your credit card number and other billing information (“Billing Information”). Billing Information and Identity Information together will be referred to as “Personal Information”. If the address associated with an Adventure listing you post matches that of your credit card billing address, that address would be consider Identity Information. Some Personal Information may be required, like your name and email address, and other Personal Information may be optional, however, Hosts must either provide their bank account information or PayPal email address in order to receive payments from Advlo. We use your Personal Information to provide the Service and administer your inquiries.

We collect Personal Information in connection with your registration to join the Service. You can register to join via the Service by completing the required forms.

You may also be permitted to register to join by logging into the online accounts you may have with third party service providers (“Social Networking Services”); each such account, a “Third Party Account”, via the Service as described below. As part of the functionality of the Service, you may link your Advlo Account with Third Party Accounts, by either (a) providing your Third Party Account login information to Advlo through the Service; or (b) allowing Advlo to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to Advlo and/or grant Advlo access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Parry Account and without obligating Advlo to pay any fees or making Advlo subject to any usage limitation imposed by the applicable Social Networking Services. If you decide to register by logging into a Third Party Account via the Service, we will obtain the Personal Information you have provided to the applicable Social Networking Service (such as your “name”, email address, profile picture, names of Social Networking Service friends, other information you made publicly available via the applicable Social Networking Service and/or other information you authorize Advlo to access by authorizing the Social Networking Service to provide such information) from your Third Party Accounts and use that information to create your Advlo Account and Advlo Profile Page. Depending on the Third Party Accounts you choose and subject to the privacy setting that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the Social Networking Service and authorized by you) the information in your Third Party Accounts so that it is available on and through your Advlo Account on the Service. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable Social Networking Service.

We may also collect the other information that you provide as part of registration and the administration and personalization of your Advlo Account profile (ex: without limitation, zip code, and individual preferences or demographic information) (“Non-Identifying Information”).

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide the Service, complete your transactions, and administer your inquiries.

Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information (for example, your demographic information). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Advlo Users (defined below) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how the Service is used. We may also use the combined information without aggregating it to serve you specifically, for instance to deliver a product to you according to your preferences or restrictions.

We also use your Personal Information to contact you with Advlo updates, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instruction provided in any of the communications or contact us as detailed in the “Changing or Deleting Information” section, below. Please note that we may also use your Personal Information to contact you with information related to your use of the Service; you may not opt out of these notifications.

LOG DATA

When you visit the Service, whether as a Member or a non-registered users just browsing (any of these, an “Advlo User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpages you were visiting before you came to the Services, pages of the Service that you visit, the time spent on those pages, information you search for on the Service, access times and dates, and other statistics. We use this information to monitor and analyze use of the Service and for the Service’s technical administration, to increase the Service’s functionality and user-friendliness, and to better tailor the Service to our visitors’ and users’ needs. We also use this information to verify that visitors to and users of the Service meet the criteria required to process their requests. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information. Cookies, like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. Our cookies help provide additional functionality to the Services and help us analyze Services usage more accurately. For instance, our Services may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Services. In all cases in which we use cookies, we will not collect Personal Data except with your permission. Third party advertisers on the Service may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portion of the Service or all functionality of the Service.

WEB BEACONS

Our Site and Application may contain electronic images known as Web beacons (sometimes called single-pixel gifs), which would be used along with cookies to compile aggregated statistics to analyze how the Service is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This would allow us to gauge the effectiveness of our customer communication and marketing campaigns.

SENDING MESSAGES VIA AN ADVLO ACCOUNT

As part of the Service, Advlo Users may communicate with Advlo Users through the Service. Where Advlo Users have selected the option of adding an email address to an online form, the message they create in the corresponding template may be sent from Advlo to those email addresses on their behalf. If so, such email addresses will be used only for the purpose of sending the email communication to the addressee.

PHISHING

Identity theft and the practice currently known as “Phishing” are of great concern to Advlo. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your Advlo Account ID, login password, or bank account information in a non-secure or unsolicited e-mail or telephone communication.

INFORMATION SHARING AND DISCLOSURE

OVERVIEW

The Service can be used to facilitate the listing and bookings of Adventures. Listing for such Adventures are made available via the Services by Hosts. Listings posted by Hosts, ratings and reviews of Hosts, and the Profile Information (as defined below) of Hosts, are visible to any Advlo User.

ADVLO USERS

When you create an Advlo Host Account, we will set up an Advlo Account profile page for you. Your Advlo Account profile page will include your first name and last initial. You can select the other items of Personal Information that you wish to be included in your Advlo Account profile page – including, but not limited to, a profile picture, skill/certifications, and biographies. If you’re a Host, we will display your Profile Information in your Advlo Account profile page publicly via the Service, and, with your prior permission, on Third Party Sites. As a Host, any information you choose to provide as part of your Profile Information will be publicly visible to all Advlo Users and consequently should reflect how much you want other Advlo Users to know about you. We recommend that you guard your anonymity and sensitive information and we encourage users to think carefully about what information about themselves they disclose in their profile pages. You can review and make changes to your Profile Information at any time.

ADVENTURE LISTINGS

If you post an Adventure Listing, we may publish that Adventure publicly via the Service. We may also display the geographical location of your Adventure in the form of a map so that potential Travelers can see the general area and neighborhood of your Adventure, but the actual street address will not be disclosed (unless the street address was uploaded by the users themselves). If you request to make a booking via the Service, Advlo may share the following information about you with the applicable Host: your name (first name and last initial) and e-mail address. All of this information, along with the requested date, time and optional message, will enable the Host to decide whether to accept or decline the Traveler’s requested booking. When a Host confirms or accepts a booking we may share pieces of the Host’s Identity Information, including, but not limited to, name, the Adventure’s address, and e-mail address, with the applicable Traveler selected by the Host and we may share pieces of the Traveler’s Identity Information with the Host, including, but not limited to, name and e-mail address, so that the Traveler and Host may contact one another directly. In no event is a Traveler’s Billing Information shared with a Host or any other Advlo User.

AGGREGATE INFORMATION AND NON-IDENTIFYING INFORMATION

We may share aggregated information that does not identify you personally and we may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not identify you personally.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site-related services (ex: without limitation, maintenance services, database management, web analytics, fraud detection) or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information; if they do, this access is only so that they may perform these tasks on our behalf and they are obligated not to disclose or use it for any other purpose. You can, at any time, opt out of receiving such communications.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT; GUARANTEE PROGRAM

Advlo cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, but not limited to subpoenas), to protect the property and rights of Advlo or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

We will disclose any information about you to government or law enforcement officials and to our insurance services providers as we, in our sole discretion, believe necessary or appropriate to protect the property and rights of Advlo or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.

BUSINESS TRANSFERS

Advlo may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

CHANGING OR DELETING YOUR INFORMATION

All Users may review, update, correct or delete the Personal Information in their registration profile by contacting us at support@advlo.com or editing the relevant part of their profile. If you would like us to cancel your Advlo Account, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Advlo Account. Please note that, if you cancel your Advlo Account, any reviews you have posted via the Service will remain publicly viewable via the Servive. Please see below for privacy contact information.

SECURITY

Advlo takes reasonable steps to protect the Personal Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to Advlo via the Internet.

LINKS TO OTHER WEBSITES

Our Site may contain links to other websites. If you choose to click a third party link, you will be directed to that third party’s website. The fact that we link to a website or present another type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submitted to them. We encourage you to read the privacy policies or statements of the other websites your visit.

POLICY TOWARD MINORS

The Service is not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

CONTACTING US

If you have any questions, concerns or suggestions regarding this Privacy Policy, pleace contact us at support@advlo.com

CANCELLATIONS & REFUNDS

Last Updated: August 15, 2014

Scenario HOST TRAVELER
HOST
Cancels for any reason inluding:
  • Emergency
  • Personal
  • Travel Issues
  • Weather
  • Over-booked
  • Other
  • NO PAYMENT FULL REFUND INCLUDING SERVICE FEE
    TRAVELER
    Cancels for any reason inluding:
  • Emergency
  • Personal
  • Travel Issues
  • Weather
  • Other
  • > 48 hours
    NO PAYMENT

    < 48 hours
    FULL PAYMENT
    > 48 hours
    FULL REFUND MINUS 4% SERVICE FEE

    < 48 hours
    NO REFUND
    • These Terms and Conditions define the Advlo Traveler Refund Policies, which is available to Travelers who book and pay for an Adventure listed by a Host through the Advlo platform (the “Site”) and suffer a Travel Problem.
    • Travel Problems: A “Travel Problem” means that any of the following scenarios took place:
      • The Host of the Adventure:
        • Canceled a trip reservation within 48 hours of the scheduled Adventure start time.
        • Failed to arrive at the designated meeting location within 30 minutes of the scheduled Adventure start time.
        • Failed to provide the Traveler with the reasonability to access the Adventure (i.e. by allowing the Traveler access to the space in which the Adventure will take place, if applicable).
      • The description of the Adventure on the Adventure Page on the Site is materially inaccurate with regards to the:
        • Duration of the Adventure
        • Content (including but not limited to the stated activities or points of interest, as applicable), or
        • Physical location of the Adventure
        • General safety and conditions that would be reasonably expected, given the nature of the particular Adventure, at Advlo’s discretion.
    • TRAVELER REFUND POLICY
      • Travelers who suffer a Travel Problem will receive, at our discretion, either:
        • A refund of the Total Booking Cost, at our discretion and based on the extent of the Travel Problem
        • A reasonably comparable Adventure (in terms of content and quality) based on availability and our determination.
          • If the alternative Adventure is a higher price than the previous, you may be responsible for any difference in price.
          • If the alternative Adventure is a lower price than the previous, you may be entitled to a partial refund to make up for the difference in prices.
        • All refunds and determinations of Advlo are final and binding.
    • CLAIMING A TRAVEL PROBLEM
      • Only Travelers, who meet the following requirements, can submit Travel Problem Claims to support@advlo.com:
        • You must contact Advlo via email or telephone and provide us with the Travel Problem claim within 24 hours of the Adventure’s conclusion (based on the specified duration time on the Adventure’s Page).
        • You must not have, directly or indirectly, caused the Travel Problem (through your action, omission or negligence).
        • You must have used reasonable efforts to prevent or solve the issues of the Travel Problem directly with the Host (with evidence to confirm this) before making a claim to Advlo.
    • CANCELATION DUE TO OUTSIDE FACTORS
      • Certain Adventures may depend on factors outside the control of either parties, such as weather (“Outside Factors”). The Host has the discretion as to whether Outside Factors will prevent the Adventure from taking place. As a Host, if you need to cancel an Adventure due to Outside Factors, you are required to contact the Traveler and Advlo (support@advlo.com) as early as possible. Subject to the Traveler’s consent, the Host and the Traveler may choose to reschedule the Adventure for another time or date. If the Adventure cannot be rescheduled, the Traveler should contact Advlo so we may assist in finding a replacement Adventure. To clarify, in the event the alternative Adventure is of a higher price of the previous, you may be responsible for any difference in price. If the alternative Adventure is of a lower price than the previous, you may be entitled to a partial refund for the difference. If you have contacted Advlo as a Traveler and Advlo is unable to find you a replacement Adventure, Advlo may refund the Total Booking Fee for such booking to the applicable Traveler within a commercially reasonable time of the cancellation.